FAQ

We’re Here to Answer Your Questions

We understand you may have questions, especially before your first Vivo Infusion® experience. Please review our Plan Your Visit page for helpful tips. Our FAQ section below provides answers to frequently asked questions. We hope that together, these resources help you feel confident and prepared.

Please reach out if you don’t find the information you need. Complete our Contact Us form, and a Vivo team member will ensure you receive the support you need.

Your peace of mind is part of our commitment to providing safe, convenient, and cost-effective care.

This depends on the medication you are receiving. Our nurse practitioner will give you more exact times on the initial call. You can also learn more about the therapy you are receiving by visiting vivoinfusion.com/treatments.

Absolutely! We welcome family and caretakers.

Please wear comfortable clothing that provides easy access to your lower arm. Some patients get a little cold during an infusion. Your infusion team will provide you with a blanket on your first visit. Please bring this blanket with you for all your infusion appointments.

Please continue taking any prescription medications unless your physician tells you otherwise.

This depends on any pre-medication effects. Our nurse practitioner will discuss any restrictions with you on the initial call.

Yes, you can! Please eat as you normally would.

Yes, we encourage you to bring your personal device along with earphones and headphones. Each Vivo Infusion® location has guest Wi-Fi available. Your nurse will provide the password.

Yes, you can! Most of our clinics have a patient refrigerator where you can store your lunch; however, not all clinics have one, so it is best to pack your meal in a cooler-type bag if it needs to be kept cold. We have a variety of complimentary drinks and snacks available.

While we try to keep the temperature comfortable for all patients, it might be cold for some. We will provide you with a complimentary warm and cozy fleece blanket upon your first visit and encourage you to bring it for all subsequent appointments.

Yes, you can!